Refund policy

Effective Date: June 5, 2025

Thank you for shopping with DynastyCuts. We value your satisfaction and strive to ensure you’re happy with your purchase. This Return & Refund Policy explains your rights and options if you are not entirely satisfied with your order.

1. Return Eligibility

We accept returns on eligible products within 14 days of delivery under the following conditions:

  • Item must be unused, unworn, and in its original packaging

  • Receipt or proof of purchase must be included

  • Products such as grooming tools, hair care products, or hygiene items must be unopened and sealed

Note: We do not accept returns on sale items, gift cards, or personalized/custom items.

2. How to Request a Return

To request a return, email info@dynastycuts.com with the following:

  • Your full name and order number

  • Reason for the return

  • Photos of the product (if damaged or defective)

We will respond within 1–2 business days with return instructions if your request is approved.

3. Return Shipping

  • You will be responsible for paying your own shipping costs for returning the item unless the product was damaged, defective, or sent in error.

  • Original shipping costs are non-refundable unless we made an error.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

4. Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Late or missing refunds?
If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company or bank

  3. If the issue persists, contact us at info@dynastycuts.com

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at info@dynastycuts.com within 7 days of delivery.

6. Non-Returnable Items

  • Opened or used grooming products (due to hygiene reasons)

  • Sale or clearance items

  • Custom merchandise or personalized orders

  • Gift cards

7. Contact Us

If you have any questions about returns, refunds, or exchanges, reach out to:

DynastyCuts
Email: info@dynastycuts.com
Website: https://dynastycuts.com